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Policies
Privacy
Your
privacy and credit card security are of the utmost importance to us.
We do not collect or maintain personal information about our customers
for marketing purposes. Your name, email address, home address, and
purchase information are never released or sold to any outside agency
for marketing or any other purpose. Our online software does not retrieve
information from your computer without your knowledge or permission.
We
supply your email address to FedEx at shipment time
so that you can monitor and trace your order through their online tracking
system. You will be sent one email message with a tracking number, and
instructions for accessing the FedEx online tracking system. We do email
our own customers from time to time with news and special discount offers,
but you will always be given the option to permanently remove your name
from our email list.
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Medicare
and Insurance Billing
Mountain View Medical Supply is not a Medicare or Medicaid provider.
If you purchase your medical supply needs from us you will not be reimbursed
for the items purchased.
It is your responsibility to know your insurance coverage benefits
and restrictions. We advise you check with your insurance carrier directly
to know if they will reimburse you for purchases made from our company.
Mountain View Medical Supply is not contracted as an In Network provider
for any Insurance company.
Mountain View Medical Supply will assume no responsibility for insurance
claims, payments or denials.
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Payment
We
accept VISA, MasterCard, or Discover credit cards for payment of your
order. We do not offer open account or COD service.
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Sales
Tax (Colorado Only)
We
are required to collect sales tax on taxable items shipped to our Colorado
customers. The online catalog system will calculate sales tax at 8.55%
on taxable items, however the tax actually charged to your credit card
may be less, depending on the city and county the order is shipped to.
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Prescriptions
Under
United States Federal law, some of the items we sell require a physician's
prescription before we can ship your order and it is our policy to strictly
comply with these regulations. These items are marked Prescription Required.
If you need to order a prescription item, please have your physician
fax or mail a current prescription to us. Your name, the item description,
and your physician's name, address and phone number must all be clearly
legible. Our fax number is 303-455-1333, or it can be mailed to Mountain
View Medical Supply, 5076 W. 58th Ave, Arvada, CO 80002. Once we have
your prescription information on file, reorders will be shipped without
delay.
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Shipping
rates and policies
Rates
(Continental US)
FedEx
Ground (outside Colorado)
Order
Total |
Shipping/Handling
Charge |
Under
$100.00 |
$10.00
|
Over
$100.00 |
No
charge |
FedEx
Ground (inside Colorado)
Order
Total |
Shipping/Handling
Charge |
Under
$100.00 |
$10.00
|
Over
$100 |
No
charge
|
Priority
Shipping: Not
available for items marked Ground Only. These rates do not apply to
orders with shipping weights over 2 pounds, or for Alaska and Hawaii.
If the combined weight of your order exceeds 2 pounds, we will notify
you by phone or email with actual shipping charges for your authorization
prior to shipping. Backordered items will be shipped Ground.
FedEx
3 Day Select |
$16.50
|
FedEx
2nd Day Air |
$21.50
|
FedEx
Next Day Air |
$39.80
|
Handling Charge:
Some
DME products that are considered oversized by FedEx may have an additional
handling charge on them varying from $10-$25.
Schedules
Orders
received by 12:00 Noon Mountain Time on regular business days (Monday
- Friday) are usually shipped the same day. If we cannot ship your
order by the end of the third business day after we receive it, you
will be notified of the reason for the delay, and given an estimated
shipping date. Your credit card is not charged until your order actually
ships.
FedEx
delivery schedules are based on business days, so please allow for
weekends and holidays - for example, a FedEx Next Day Air order received
after 12:00 Noon on Friday will not be delivered until the following
Tuesday.
Policies
We
only ship orders within the 50 United States. We cannot ship to other
countries, US territories and possessions, or to APO/FPO addresses.
All
orders will be shipped by FedEx Ground Service - if you have special
shipping requirements, please call before placing your order. If any
item on your order is marked Ships Ground Only, the entire order will
be shipped by ground. FedEx will not deliver to US Postal Service
PO box addresses, so please enter a street address with your order.
We can provide special handling or priority shipping for all items,
but please call for a rate quote before placing your order.
Alaska/Hawaii
We
welcome orders from Alaska and Hawaii, but FedEx only offers Next
Day Air or Second Day Air service from the mainland US to Alaska and
Hawaii at rates substantially higher than continental US rates. Therefore,
we can only ship Alaska and Hawaii orders by charging actual shipping
costs. To avoid delays, please call for rates before placing your
order. If you place an order with an Alaska or Hawaii shipping address,
we will notify you by email with actual shipping costs and a corrected
order total for your authorization before shipping your order or charging
your credit card.
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Returns
To
ensure proper credit, please call us for a return authorization at 800-873-7121
before returning any item. Items returned without an authorization number
may be denied for a refund, or subject to a 25% restocking charge at
our discretion.
Please
note that items such as opened incontinent supplies, bath room
equipment, opened sterile products, compression hosiery, braces and
supports, pillows, wedges, and personal/hygiene care items are
not returnable for sanitary and health reasons. Lift chairs, Hospital/luxury
beds and scooters are non-returnable as we have no way to ensure that
the product has not been used. If any of these products are damaged
or defective, they will be replaced with an identical item only.
We
are proud of our products and service. If you are not satisfied with
your purchase, call for a return authorization within 10 days after
your order is delivered. You may return items which are in unused condition
and still in their original undamaged packaging. Upon receipt of the
item, we will issue a credit for the merchandise total, but not the
original shipping charges. You must pay all return postage and insurance
charges, and are responsible for the item until we receive it. We will
refund original shipping costs and reimburse your return postage costs
only for items that are damaged in shipment, defective, or shipped in
error.
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Hippa
Privacy Policies
THIS
NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED
AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Mountain
View Medical Supply, Inc. is required, by law, to maintain the privacy
and confidentiality of your protected health information and to provide
our patients with notice of our legal duties and privacy practices with
respect to your protected health information.
Disclosure
of Your Health Care Information
We
may disclose or receive patient health care information for the following:
Medical
information, including health history is collected from the patient,
family member, or other health care provider upon initiation and is
then stored in the patient's medical file and on computer.
Health
care information maybe disclosed to:
Other
health care providers, for the purpose of referral, consultation or
coordination of health care, health care insurers, disability insurers,
business associates, persons responsible for patient's health care,
such as a parent or nurse, billing organizations, collection agencies,
law enforcement officials or agencies, correctional institution, public
health authorities, research institutes, family members, workers' compensation
insurers or state agency, if applicable.
Payment
We
may disclose your health information to your insurance provider for
the purpose of payment or health care operations. As an example, "As
a courtesy to our patients, we will submit an itemized billing statement
to your insurance carrier for the purpose of payment to Mountain View
Medical Supply, Inc. for health care services rendered. The billing
statement contains medical information, including diagnosis, date of
injury or condition, and codes which describe the health care services
received."
Workers'
Compensation
We
may disclose your health information as necessary to comply with State
Workers' Compensation Laws.
Dispensing
Supplies & Equipment
We
may disclose or receive health information about you with your care
provider, physician or family member to assist in identifying your medical
supply needs and insurance reimbursement information.
Public
Health
As
required by law, we may disclose your health information to public health
authorities for purposes related to: preventing or controlling disease,
injury or disability, reporting child abuse or neglect, reporting domestic
violence, reporting to the Food and Drug Administration problems with
products and reactions to medications, and reporting disease or infection
exposure.
Judicial
and Administrative Proceedings
We
may disclose your health information in the course of any administrative
or judicial proceeding.
Law
Enforcement
We
may disclose your health information to a law enforcement official for
purposes such as identifying or locating a suspect, fugitive, material
witness or missing person, complying with a court order or subpoena,
and other law enforcement purposes.
Deceased
Persons
We
may disclose your health information to coroners or medical examiners.
Specialized
Government Agencies
We
may disclose your health information for military, national security,
prisoner and government benefits purposes.
Marketing
We
may contact you for marketing purposes or fundraising purposes. We are
permitted to give you a promotional gift of nominal value, if we so
choose, without obtaining your marketing authorization. In addition,
we may communicate with you about products or services relating to your
treatment, supplies, case management or care coordination, or alternative
treatment, therapies, providers or care settings without your marketing
authorization.
Change
of Ownership
In
the event that Mountain View Medical Supply, Inc. is sold or merged
with another organization, your health information/record will become
the property of the new owner.
Your
Health Information Rights
- You
have the right to request restrictions on certain uses and disclosures
of your health information. Please be advised, however, that Mountain
View Medical Supply, Inc. is not required to agree to the restriction
that you requested.
- You
have the right to have your health information received or communicated
through an alternative method or sent to an alternative location other
than the usual method of communication or delivery, upon your request.
- You
have the right to inspect and copy your health information.
- You
have a right to request that Mountain View Medical Supply, Inc. amend
your protected health information. Please be advised, however, that
Mountain View Medical Supply, Inc. is not required to agree to amend
your protected health information. If your request to amend your health
information has been denied, you will be provided with an explanation
of our denial reason(s)and information about how you can disagree
with the denial.
- You
have a right to receive an accounting of disclosures of your protected
health information made by Mountain View Medical Supply, Inc..
- You
have a right to a paper copy of this Notice of Privacy Practices at
any time upon request.
Changes
to this Notice of Privacy Practices
Mountain
View Medical Supply, Inc. reserves the right to amend this Notice
of Privacy Practices at any time in the future, and will make the
new provisions effective for all information that it maintains. Until
such amendment is made, Mountain View Medical Supply, Inc. is required
by law to comply with this Notice.
Mountain
View Medical Supply, Inc. is required by law to maintain the privacy
of your health information and to provide you with notice of its legal
duties and privacy practices with respect to your health information.
If you have questions about any part of this notice or if you want
more information about your privacy rights, please contact the Privacy
Officer by calling this office at 303-455-1300. If the Privacy Officer
is not available, you may leave a voice mail message and your call
will be returned within 2 working days.
We
reserve the right to, meaning we may, change the terms of this Notice
at any time If we change this Notice, we may make the new notice terms
effective for all Protected Health Information that we maintain including
any information created or received prior to issuing the new notice.
If we change this Notice, we will post the new notice in the showroom
area at our facility and on our internet site. You also may obtain
any new notice by contacting the Privacy Officer.
Complaints
Complaints
about your Privacy rights, or how Mountain View Medical Supply, Inc.
has handled your health information should be directed to the Privacy
Officer by calling this office at 303-455-1300. If the Privacy Officer
is not available, you may leave a voice mail message and your call
will be returned within 2 working days.
If
you are not satisfied with the manner in which this office handles
your complaint, you may submit a formal complaint to: DHHS, Office
of Civil Rights, 200 Independence Avenue, S.W., Room 509F HHH Building,
Washington, DC 20201
This
notice is effective as of 04/14/03.
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